FAQ’s
Most orders entered before 9AM PST Monday-Friday will ship same-day. Most orders entered after the 9AM PST deadline will ship the next business day. Dame does not ship on weekends or postal holidays. Orders that include out-of-stock items are held until all items are in stock.
All the products in your order will ship together (except for Pillo, which ships separately due to its size.). Please note: if one of your items is out of stock temporarily, it will hold up your entire order until it becomes available. We do not provide split-shipping because it is less environmentally-friendly, and because it increases the chances of a lost or delayed shipment.
You must be at least 18 years of age to order from Dame Products. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.
Absolutely. The packaging we use for this product is completely discreet — it will show up in a plain brown box, with the Shipper address listed as "Time Bomb Trading Inc" It’ll be our little secret. ;)
At this time, we ship exclusively within Canada. All Canadian orders are fulfilled from our Vancouver, BC fulfillment center, so there are no unexpected fees at delivery. For international orders, please visit dame.com
You'll receive an email with tracking information when your order has shipped. Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have.
We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact us with any questions you may have.
Yes! Pillo arrives in a plant-based, biodegradable mailer — an Earth-friendly alternative to plastic bags. Dispose of it guilt-free. You can even compost it!
Free shipping is available on orders over $150 shipped within Canada. Discounts that reduce the order total below $150 will disqualify the order from free shipping.
Purchases made directly from Dame Products via shopdame.ca may be returned within 60 days of receipt for a refund in the form of a website credit, which never expires. Credits are for the price of the product, and do not include the cost of shipping. Please contact our customer service team at support@shopdame.ca to inform us that you would like to return your purchase, and we will provide instructions on how to start your return.
If a gift card is used for a purchase, refunds will go back to the customer in the form of a gift card.
Please contact our customer service team at support@shopdame.ca to inform us that you would like to return your purchase. Refunds will be processed in the form of a gift card for store credit.
Purchases made with other vendors are subject to those vendors’ policies. Other vendors’ policies will vary. Always review a vendor’s return policy before purchase.
Defective products are under warranty for three years with proof of purchase, regardless of where they were purchased from. See Warranty for details.
Defective products are under warranty for three years with proof of purchase. See Warranty for details.
Dame Products warrants all products against defects in materials and workmanship for a period of three (3) years commencing on the date of the original purchase of such product. Refunded purchases are not eligible for a warranty replacement. This warranty does not cover damage caused by misuse, tampering, unreasonable use, or service performed by unauthorized service agencies. Loss or damage to removable parts will not result in the replacement of the entire product. Due to continuing improvements, actual (replacement) product may differ slightly from the product described herein
THE FOREGOING IS THE SOLE WARRANTY FOR THE PRODUCTS. DAME PRODUCTS HEREBY DISCLAIMS ANY IMPLIED WARRANTY THAT THE PRODUCTS WILL BE MERCHANTABLE OR FIT FOR ANY PARTICULAR PURPOSE. DAME PRODUCTS' LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY UNDER THE FOREGOING PARAGRAPH WILL BE LIMITED TO REPLACEMENT OR REPAIR OF THE PRODUCT BY DAME PRODUCTS OR ITS AUTHORIZED SERVICE CENTERS. THE WARRANTIES ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT WILL DAME CANADA (TIME BOMB TRADING INC) OR ANY OF ITS AFFILIATED OR SUBSIDIARY COMPANIES BE RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR BASED ON ANY BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, TORT OR ANY OTHER LEGAL THEORY. SUCH DAMAGES MAY INCLUDE WITHOUT LIMITATION, LOSS OF SAVINGS OR REVENUE; LOSS OF PROFIT; LOSS OF USE; THE CLAIMS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION RETAILERS; ANY COST OF ANY SUBSTITUTE EQUIPMENT OR SERVICES.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. The warranty gives specific legal rights, and you may have other legal rights which vary from state to state or country to country.
Our vibrators and Pillo are all made in China. We have a very close working relationship with our vendors. Our engineering team visits them in person several times a year, and we can see first-hand that their practices are safe, ethical, and environmentally-friendly! Our Alu lubricant is made in the US.
All of our vibrators come with a USB charging cable and a user manual. Wall adapters are not included for any of our products. Eva comes with a charging base that has a lid for storage. Zee, Arc, Fin, Kip, and Pom come with fabric storage bags.
All of our vibrators are made of medical-grade silicone, with the exception of Zee, which is soft-touch ABS plastic. We do not recommend using silicone-based lubricants with our silicone toys, as they can have a negative reaction with each other.
Nothing related to sex is one-size-fits-all! Your experience with Eva II depends on your anatomy and how you like to have sex.
We designed Eva to provide a comfy fit for a wide variety of people with vulvas, and refined that design until a strong majority reported it stayed secure in most positions.
Our testing shows that Eva’s compact size and conforming shape make it a step-up from a bullet or other vibrator, even when it needs a little help to stay in place. Because Eva's wings do most of the work, pressure between bodies or from a finger can do the rest.
However you like! We designed Fin to be a very versatile toy that promotes experimentation. You can use the included tether for more security, or remove it for a quicker way to bring Fin in and out of the action. Fin can be held at the tip of your fingers or close to your palm, above or below the hand, and with either end of the bulb facing forward.
We wrote a whole blog post about it!
Pillo is made out of polyurethane foam, and covered with a nylon inner liner and a cotton blend outer shell.
No need to worry! The foam production process involves expanding the material with gas, and very new foam might need a little more time for that gas to dissipate. We recommend removing Pillo’s outer and inner cover, and letting the foam sit on its own for about a day, out of the sunlight.
We renamed Eva II to Eva! We only sell the 2nd-generation Eva on our site. (The original Eva was discontinued in 2017.)
Need to know which version you have? The current version of Eva has a top button and no hole for a charger. The first-generation Eva has a hole on the top and a front-facing button.
You can log into your account by clicking the Oh-Face icon in the upper right corner of shopdame.ca, or by visiting this link.
If you’ve ever made a purchase from shopdame.ca of any kind — whether it’s a subscription or a simple one-time order — then your account is waiting for you to claim it. Just visit this registration link and sign-up using the exact same email address you used to place the order.
Once you’ve created a password and confirmed your email address, you will see your order history, shipping address details, and any subscription options, if you have any.
